Quality assurance - a term probably you hear most of the time, like, after en­during the dreaded automated please­wait-for-the-next-available-agent notifica­tion you get when calling customer care (like they really care for customers), that says “this call is recorded for quality as­surance and training purposes...” Aside from legal intents I wonder if that really means anything at all. Without getting too technical “quality assurance” may mean that the service meets what it promised to do. In other words it’s not the quality of the product that they are “assuring” but it’s making sure that their agents on the phone said the right words.

I could be wrong but it seems that in this part of the world quality is something that’s really missing. One point in case. For the past couple of weeks at the end of the day I had to listen to my wife venting out frustrations with her temp. Apparently instead of helping alleviate her workload the temp seems to be more of a problem than a solution as my wife had to check on the poor quality of that person’s work, and it’s always the same for many of the temps they send her. “So replace your temp, tell them quality of work’s poor.” I suggested. “I can’t, that’s complicated.” she says. I quipped “told you - you should hire a Flip...” Excuse the stereotyping but it’s a fact that we Flips take pride in the quality of our work, right?